For issues that cannot be resolved remotely, an authorized HP
Services representative arrives at your site within 4 hours after
your call has been logged, if this time falls within your
contracted service window. HP Services returns your covered
hardware to operational condition, repairing or replacing
components or entire units as necessary. Your coverage includes all
required parts and materials.
4-hour onsite response:
For issues that cannot be resolved remotely, an authorized HP
Services representative arrives at your site within 4 hours after
your call has been logged, if this time falls within your
contracted service window. HP Services returns your covered
hardware to operational condition, repairing or replacing
components or entire units as necessary. Your coverage includes all
required parts and materials.