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Additional Information
| Accessory Model Member | Yes |
|---|---|
| Manufacturer AIDC | Polycom |
| Model Name | EagleEye Camera Series |
General Information
- Product Type: Service
- Brand Name: Polycom
- Manufacturer: Polycom, Inc
- Service Name: Premier
Service Information
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Response Time: (Next Business Day)
- Product Supported:
- V2IU T5300-E25
- V2IU T5300-E25
- Service Availability: 9 x 5
- Service Description: 9x5
- Service Details:
- Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
- Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
- Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
- Software Upgrades major feature and functionality releases. Upgrades are available upon release.
- On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
- Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.
- Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
- Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
- Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
- Software Upgrades major feature and functionality releases. Upgrades are available upon release.
- On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
- Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.
- Service Duration: 1 Year
- Service Location: On-site
- Provided Support:
- Parts Replacement
- Technical Support
- New Releases Update
- Web Knowledge Base Access